Mar 21-22 & 27-29, 2012

May 16-17 & 22-24,2012

Jun 20-21 & 26-28, 2012

As places are limited, book early to avoid disappointment.

Cancellations
Places cancelled within 5 working days of commencement must be paid in full. Substitutions may be made at any time at no additional charge.
Click here to fill out our booking form

Quality Management Systems Auditor/Lead Auditor – IRCA Reg. No. A17082

Background

In the public and private sector it is essential that quality professionals understand the ISO 9001:2008 standard in detail and know how to audit competently. It is also necessary to be able to liaise appropriately with outside regulatory bodies and to represent your organisation in auditing suppliers in a professional, thorough and fair manner against regulatory or QMS standards.

This intensive IRCA certified course will evaluate and focus on the requirements of the ISO 9001:2008 standard in great detail and will demonstrate good auditing practice that reflects best in class standards.

Objectives

• Describe the purpose of a quality management system and explain the 8 principles of quality management.
• Explain the purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011.
• Interpret requirements of ISO 9001 in the context of an audit.
• Manage an audit programme.
• Understand the different types of audits.
• Describe the roles and responsibilities of auditors and lead auditors.
• Plan and conduct an audit in accordance with ISO 19011, demonstrating ability to…
  • Plan and prepare effectively
  • Gather objective evidence, through effective interviewing, observation, sampling and note taking.
  • Analyse and interpret information in order to determine conformance with requirements.
  • Report the audit, including writing valid, factual and value-adding non-conformity reports.
  • Undertake audit follow-up activities, including evaluating theeffectiveness of corrective action.
  • Professionally liaise with external auditors.

During the 5 days participants will acquire knowledge and skills in auditing. However, auditing like any other acquired skill requires practice. The best place to practice and extend your experience is during actual audits.

Quality Management Systems Auditor/Lead Auditor – IRCA Reg. No. A17082

Day 1

• Fundamentals of Quality
• Understanding ISO 9001:2008 – Case Study
• Using Process Management to manage and improve the business
• Establishing Key Performance Indicators (KPI’s)
• Measuring process performance
• Continual Improvement
• Integrating ISO with the business needs.

Day 2

• Exercises on applying ISO 9001:2008
• Exercises on objectivity.
• Introduction to Quality Auditing
• Planning the audit programme…
  • scheduling audit programme by process and not clause of standard
  • how to select internal and external auditors
• Audit preparation and looking at the critical success factors for your organisation.
• Understanding the organisation and its key processes – teamwork.
• Exercise on preparing a checklist.

Day 3

• Exercises on applying ISO 9001:2008
• Guidelines for productive meetings.
• Opening meeting exercises.
• Improvement Audits
• Carrying out the audit…
  • teamwork
  • collecting information
  • communications
  • human behaviour
  • audit sampling
  • evaluating the effectiveness of the Quality System in addition to conformance audits
  • Audit findings
• Exercise on Closing Meeting
• Preparing an audit plan relating ISO 9001:2008
• Leadership styles.

Day 4

• Participants carry out a live audit in an organisation and put into practice what they learnt on Days 1-3
• Feedback from live audit and learning points.
• Writing the Audit Report
• Taking corrective action
• How to interpret different situations during an audit.

Day 5

• Case Study on auditing the effectiveness of processes.
• How to deal with external auditors.
• Examination
• Course Evaluation

Tutors

• Martin Reddington
• Dan Boland
• Eamonn Molloy
• Bob Cumbers

Mar 6-7, 2012

Apr 17-18, 2012

June 12-13, 2012

As places are limited, book early to avoid disappointment.

Cancellations
Places cancelled within 5 working days of commencement must be paid in full. Substitutions may be made at any time at no additional charge.

Click here to fill out our booking form

Internal QMS Auditor – IRCA Reg. No. A17246

Background

This programme is applicable to both the private and public sector and will assist organisations to add value to their quality management systems.

It is essential to be able to audit your Quality Management System in an organised, systematic and value added manner.

This course will assist auditors, particularly those who audit internally against ISO 9001 and regulatory standards, to do so from a process based perspective.

Objectives

• Describe the purpose of a quality management system.
• Understand the structure and key requirements of ISO 9001:2008.
• Interpret requirements of ISO 9001:2008 in the context of an audit.
• Describe the role of the internal audit in the maintenance and improvement of management systems.
• Understand the different types of audits.
• Describe the roles and responsibilities of auditors and lead auditors.
• Plan and conduct an audit in accordance with ISO 19011, demonstrating ability to…
  • plan and prepare effectively
  • gather objective evidence, through effective interviewing, observation, sampling and note taking.
  • analyse and interpret information in order to determine conformance with requirements, effectiveness, and areas for improvement.
• Report the audit, including writing valid, factual and value-adding audit reports.
• Undertake audit follow-up activities, including evaluating the effectiveness of corrective actions.
• Professionally liaise with external auditors.

During the two days participants will acquire knowledge and skills in auditing. However, auditing like any other acquired skill requires practice. The best place to practice and extend your experience is during actual audits.

Day 1

• Management Systems
• Plan-Do-Check-Act cycle
• Structure of ISO 9001:2008 and other relevant standards
• Understanding process management
• Audit objectives
• Auditing conformance, effectiveness and improvement
• How auditing can be used for improvement
• Exercise on objectivity
• Scheduling of the audit programme on key processes and not areas of the Standard
• Audit preparation – understanding the organisation and its key processes
  • exercise on preparing a checklist
  • exercise on preparing an audit plan
  • guidelines for productive meetings
• Opening Meeting exercise
• Improvement Audits

Day 2 

• Carrying out the audit…
  • teamwork
  • collecting information
  • communications
  • human behaviour
  • audit sampling
  • evaluating the effectiveness of the Quality System in addition to conformance audits
  • audit findings
• Exercise on Closing Meeting
• Case Study
• Participants put into practice what they learnt on Days 1 and 2
• Learning points from Case Study
• Writing the audit report
• Taking corrective action
• Management of the audit programme
• Examination
• Course evaluation

Tutors

• Martin Reddington
• Dan Boland
• Eamonn Molloy
• Bob Cumbers