Frequently Asked Questions What are our learners saying about our Virtual Training - Find out HERE
Who are IQC?
IQC is a CQI_IRCA Approved Training Provider (ATP). We have been in business since 1997 and we are one of Irelands’ leading providers of Training, Consultancy and Auditing in Quality Management Systems, Environment, Health & Safety and Continuous Improvement across all industries. We have a team of experts servicing all industries in relation to Management Systems however; we do have particular expertise in the Healthcare, Pharmaceutical, Bio-Pharmaceutical and Medical Device Industries.
Who is CQI_IRCA?
The Chartered Quality Institute (CQI) is a global professional body advancing the practice of Quality Management in all sectors. The International Register of Certified Auditors (IRCA) offers certification programmes (in conjunction with CQI) that recognize the competence of auditors who audit Quality, Environmental, Occupational Health & Safety, Software Development, Information Security and Food Safety Management Systems. For further information see https://www.quality.org/
Where will my training take place?
All public classes will take place virtually. These are all live and interactive.
Private classes can be arranged in house if needed.
Is pre-course study required?
Yes for our Internal and Lead Auditor training programmes. You will receive this material and course links 7 days in advance of the course on receipt of your payment or if you have booked by Purchase Order, This email will also include your timetable for the duration. There is a pre course assessment to be done in advance of the training also.
How do I pay?
Through your on-line booking you have an option to pay by credit card and by credit transfer. Our bank details are included on your invoice.
Does the charge for this training include VAT?
There is currently no VAT on most of our training. Please pay close attention to the invoice you receive.
I have lost my certificate, can you help me?
Should you require assistance in this regard please contact firstname.lastname@example.org where we make every attempt to assist you. (Note since Jan 2019 all certificates are issued electronically and we will therefore guarantee to retain copies for at least three years).
What time will my training start and finish?
All class room training commences each day at 8.30am and finish at 5.30pm. On-line evening Webinars will commence at 6.30pm and finish at 9.30pm.
Note there is usually a requirement to conduct some additional work / reading in the evenings, so please allow between 1-2 hours each evening.
How soon will I get my Certificate?
It will depend on your type of training however we anticipate that all successful delegates will receive notification of their results within 10 days and their certificate within 21 days of completion of the training.
What if I need to cancel?
Cancellations with less than 10 days notice require payment in full. A substitute can take your place at any time. Refunds will not be issued. In the unfortunate event you need to cancel your training (and give the relevant notice) we will provide you with a date of subsequent training 12 months of your original booking.
What is the process if I am unsuccessful with my final assessment during the training programme?
As per the rules of CQI_IRCA, you have 12 months from last day of training to repeat the final assessment using a different paper. If you are unsuccessful on this occasion you are required to re-sit the complete training programme to obtain your Certificate.